Carbyne In 911 Calling Systems

Government agencies will have a choice between the new solution's end-to-end, cloud-based ecosystem for handling NG911 calls and an NG911 rich data plugin for older systems that does not call for replacing current infrastructure or solutions.



Using Carbyne's APEX, a secure, interactive emergency communication response platform for public safety and call management, a fully cloud-based 911 contact center powers that capacity. The business has teamed with GovCloud and RapidSOS from Amazon Web Services, which offers public safety organizations a free clearinghouse for location and other real-time data.

A secure IoT data platform that offers automated data sharing across community infrastructure, smart city solutions, applications, and connected devices, Cisco® Kinetic for Cities will offer next-generation emergency services technology from Carbyne as an integrated part of its Cisco Solution Partner program.

With the help of the integration, call takers can send callers a link to click on in order to share their screen or to send in pictures, videos, and other types of geolocation and situational data that dispatchers can pass along to emergency responders. As a result, there is a quicker response and emergency crews arrive prepared to tackle the crisis.

Emergency dispatch centers receive rich, precise, and insightful data from every connected device thanks to Carbyne, which also gives responders access to real-time video streaming, voice over IP, chat, and other information that could save lives.

Real-time transcription, often known as speech-to-text functionality, live closed-captioning, and preconfigured help requests are further APEX features. By integrating Carbyne's solution with Cisco, local government-run IoT devices and sensors will be able to communicate and exchange data, acting as an essential information source for emergency responders. The interconnected infrastructure and parts speed up decision-making, increase resource allocation, lower error rates, and improve situational awareness for first responders.

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